Consultations are by appointment. As we aim to provide thorough healthcare and also keep waiting times to a minimum, it is helpful to advise the reception team whether you require a standard or extended appointment. New patients are able complete a new patient form prior to the appointment, and either complete the online form, or
print and bring the form into the consultation, or email it to [email protected].
If you have an emergency, please phone 9908 2233 immediately or just come directly to the practice. If the emergency is life threatening, please dial 000.
After Hours Service
As a patient of CMP, you have access to a doctor when the practice is closed. National Home Doctor Service covers our after hours medical care and can be contacted by calling 13 SICK(13 7425).
Fees and Payment Policy
Our current professional fee schedule details the charges for our everyday services and current Medicare rebates, as well as our payment policy. If you haven’ t received a copy, please ask our Reception team.
Continuing Care Programme
To ensure your peace of mind we send you a Continuing Care reminder when your next appointment is due. This may be for an annual check up, a childhood immunisation, a women’ s health check, or travel vaccinations if there is a course of more than one. Now you can be certain your health is thoroughly cared for. From time to time we may also send information about new services. Should you prefer not to receive any of these communications, please tell one of our Reception team.
Repeat Prescriptions And Referrals
We always recommend a personal visit because we think it is in your best interest, but if you are busy and need a repeat script or a referral, our Reception team will take your request over the telephone and pass it on to the doctor. Or you can use our Prescription or Referral Request –Online Form.
There is a charge for this service – please see our fee schedule for payments. If your request is for a script or referral not previously written you must make an appointment with a doctor.
Personal Health Information
With our up-to-date computer system your medical record can be updated during your visit, so whichever doctor you see your information is at their fingertips. However we take your privacy seriously and strict security protocols are in place throughout the practice to ensure your confidentiality.
For your convenience, Douglas Hanly Moir is located next door to the Practice. Pathology collection is available Monday to Friday between 7.30am to 3.30pm.
We will contact you by mail within 10 days of the test being performed. If you have changed address please inform our Reception Team. In urgent cases we will telephone you with the test results.
Telephone Calls To Your Doctor
Our doctors do not take phone calls within their consulting times but will return your call as soon as possible. If you need to speak with the doctor on the same day please make an appointment online or with one of our receptionists.
Generally we prefer you to come to the Practice so that we have all the right equipment at hand. If this is not possible, we can make a home visit within our local area as long as you are within 3 km of the practice and are an existing patient of the practice.
CMP is committed to teaching trainee doctors, and as an accredited teaching practice from time to time we have students spend time with us. We were excited to be awarded the 2009 Sydney University Community Teaching Award. Reception will seek your permission for a medical student to attend your consultation with a doctor.
We offer a service to simplify the collection of your Medicare rebate. Medicare can deposit the rebate back into your account within 48 hours of your consultation. For this option your bank details need to lodged with Medicare directly (click here for form) and we can lodge your Medicare claim for you at the reception desk. If you have not registered your bank details with Medicare you will be sent the rebate via cheque.
If at any time you have a concern or feel we could improve our service, please speak to our Reception Manager or email [email protected]. The Health Care Complaints Commission (HCCC) is located at L 13/323 Castlereagh St Sydney (Tel 02 9219 7444)